Privacy Policy

1. PRIVACY POLICY (UK GDPR Compliant)

Last Updated: {insert date}

Elysian Skin Lab Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, purchase products, or enrol in our courses.

1. Who We Are

Elysian Skin Lab Ltd
Registered in England & Wales
Company Number: {insert number}
Email: {business email}
Website: {domain}

We act as the Data Controller of your personal information.

2. Data We Collect

A. Information you give us

Name
Email address
Phone number
Billing address
Payment details (processed through secure third-party providers; we do NOT store card information)
Online course enrolments
Consultation forms & relevant medical information
Booking information
Messages and enquiries

B. Automatically collected data

IP address
Device information
Browser type
Cookies
Website usage analytics

C. Course-related data

Learning progress
Certificates issued
Uploaded assessments
Subscription details
Course access logs

3. How We Use Your Data

We use your data to:

Provide treatments, services, and courses
Process bookings and payments
Manage your student account
Issue certificates
Improve website performance
Send marketing emails (only with consent)
Comply with legal, tax, and insurance obligations

We never sell your data.

4. Legal Basis for Processing

Contract — when you purchase a service or course
Consent — marketing communications
Legitimate Interest — website analytics, customer management
Legal Obligation — tax records, treatment notes

5. Retention Periods

Treatment records: 7 years
Child treatment records: until age 25
Booking/payment records: 6 years
Marketing lists: until you unsubscribe
Course records: indefinitely, for replacement certificates

6. Sharing Your Data

We may share your data with:

Payment processors (Stripe, PayPal, etc.)
Booking systems
E-learning platforms
Website hosting provider
Insurance/regulatory bodies where required
Email marketing services

7. Cookies

We use cookies to:

Analyse traffic
Improve user experience
Track marketing activity

You can disable cookies at any time.

8. Your Rights

You may:

Request access
Request correction
Request deletion
Withdraw consent
Object to marketing
Request data portability

9. International Transfers

Some processors (e.g., Google, Stripe, Mailchimp) may store data outside the UK.
We ensure all transfers use GDPR-approved safeguards.

10. Children’s Privacy

We do not knowingly collect data from children under 16 for online activities.
Minors require parental consent for treatments.

11. Updates

We may update this policy at any time. The latest version will be posted on this page.

2. TERMS & CONDITIONS

These Terms govern your use of our website, products, treatments, and online courses.
By using our services, you agree to these Terms.

1. General Use

You agree not to misuse our website or engage in unlawful activity.
We may update or restrict access at any time.

2. Bookings & Appointments

Appointment times are reserved exclusively for you.
Late arrivals may reduce treatment time.
We reserve the right to refuse service if contraindications are present.

3. Pricing & Payments

All prices include taxes where applicable.
Payment is required at booking or checkout.
We reserve the right to change prices at any time.

4. Products

We make every effort to ensure products listed are accurate, but availability may vary.
Digital products are delivered instantly and are non-refundable.

3. COURSE & TRAINING TERMS

(Accreditation disclaimer included)

By enrolling in an Elysian Skin Lab Academy course, you agree to the following:

1. Nature of Our Courses

Our training programs are:

High-quality professional education
Skills-based and industry-recognised
Independent CPD-level training

We do not claim to offer government-regulated or Ofqual/VTCT-accredited qualifications.
Our certificates confirm your completion of training, not formal professional licensing.

It is your responsibility to check:

Local regulations
Insurance requirements
Eligibility to practise in your country

2. Access to Course Materials

Access begins immediately after purchase
Access may be limited if payments are incomplete
Sharing login details is prohibited and may result in termination

3. Certificates

A certificate is awarded upon successful completion.
We may require case studies, quizzes, or assessments.

4. Intellectual Property

All course materials, videos, PDFs, and content are owned by Elysian Skin Lab Ltd.
You may not copy, distribute, or resell them.

4. REFUND & CANCELLATION POLICY

A. Treatments

Cancellations require 24 hours’ notice
No-shows or late cancellations: full fee is charged
Deposits are non-refundable

B. Digital Products & Courses

Because access is granted instantly:

❗ All digital products, PDFs, templates, and online courses are non-refundable.

This includes:

Online training
E-books
Digital templates
PDFs or downloadable material

This complies with UK Consumer Contracts Regulations for digital goods.

C. Physical Products

We accept returns within 14 days if unused and unopened.
Buyer is responsible for return shipping.

5. MEDICAL & TREATMENT DISCLAIMER

Treatments may carry risks, and results vary per individual
A full consultation is required before any procedure
We may refuse treatment if contraindications are present
Nothing on our website is medical advice
Always consult a healthcare professional when necessary

6. COOKIE POLICY

We use:

Essential cookies
Analytics cookies
Marketing cookies

You can manage or disable cookies in your browser.

7. WEBSITE FOOTER LEGAL TEXT

Use this in your website footer:

© {year} Elysian Skin Lab Ltd. All Rights Reserved.
Professional Beauty & Wellness Services • Independent CPD Training Provider.
Not a government-regulated qualification.